FAQs

How do I place my order?
A: Basically, go to the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.

How long does it take to deliver my order?

• Standard Delivery: 5-15 business days
• Expedited Delivery: 3-5 business days

How can I track my order?
A: Once your product is shipped, you will receive a tracking number that will allow you to follow your order until it is delivered.

What is your return policy?
A: The slelux.store store adheres to a 14-day return policy. All returns must be made within thirty (14) days of receiving your purchased item. We cannot accept returns beyond 14 days.

Do you ship worldwide?
A: No, we currently ship to USA.

About our company
A: We started our journey two years ago and since then we have been providing the best service to our customers. One day we will become one of the best shops in USA by maintaining the quality of our products.

Is my personal information secure?
A: Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not stored subsequently.

Do you accept returns from these countries?
A: Yes, we accept returns.

How can customers return your products?
A: By mail.

Under what conditions do you accept product returns?
A: New.

How much is the restocking fee?
A: No restocking fee for our customers’ satisfaction.

What payment methods do you accept?
We accept Cash On Delivery.

CONTACT INFORMATION:

Address: 442 Broadway New York, NY 10013, USA
Phone: +1 (917) 678-3450
Email: [email protected]

If you need further translations or have any other questions, feel free to ask!